Contact
Talk to the people building it
Questions about the waitlist, the front store or the roadmap. Pick the channel that suits your market; every message is read by the product team.
Waitlist and general questions.
The main channel in the UAE and Pakistan.
United Arab Emirates: number coming soon
Pakistan: number coming soon
United States: number coming soon
1Write to us
Send the team a message
Name, pharmacy, email and your question. We reply within 1 business day. Please do not include any patient or prescription information.
2Hours
Support hours in each market
Each market keeps its own business hours in its own time zone. The status next to each one updates live from your device's clock.
| Market | Hours (local time) | Now |
|---|---|---|
| United States America/New_York | Mon–Fri: 09:00–18:00 Sat–Sun: — Closed US federal holidays. | — |
| United Arab Emirates Asia/Dubai | Mon–Thu: 09:00–18:00 Fri: 09:00–12:00, 14:30–18:00 Sat–Sun: — UAE weekend is Saturday and Sunday. Closed UAE public holidays. | — |
| Pakistan Asia/Karachi | Mon–Thu: 10:00–19:00 Fri: 10:00–12:30, 14:30–19:00 Sat: 10:00–15:00 Sun: — Friday prayer break 12:30–14:30. Closed Pakistan public holidays. | — |
Messages sent after hours are answered the next business day in your market.
3Where
Where we are
We serve pharmacies in United States, United Arab Emirates, Pakistan. Office addresses per market are being confirmed and will be published here; there is no public office to visit yet.
4Questions
Contact questions
How fast do you reply?
Within 1 business day, in your market's business hours.
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Messages sent after hours are answered the next business day in your market.
Can I book a demo?
Of the front store, yes — reply to our first email and we set a time. Of the Rx features, no: they do not exist yet, and we will not demo slides as if they did.
Is there a phone number?
Market phone and WhatsApp numbers are being set up and will appear here. Until then, use email or the form.
Do you have an office I can visit?
Not a public one yet. Office addresses per market will be listed here when they are confirmed.
Can I write in Spanish, Arabic or Urdu?
Yes. Write in the language you prefer; we reply in it where we can, and in English otherwise.
How do I report a problem with this website?
Use the form, or the accessibility email on the accessibility statement for anything that blocks you from using the site.
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See the accessibility statement.
Where do privacy requests go?
To the privacy address on the data requests page. We answer within the time your law requires.
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See data requests.
Should I send prescription questions here?
Not plannedNo. Please do not send any patient or prescription information. We are a software company, not a pharmacy.